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Need a Return or Refund?
Find everything you need to know about return eligibility, refund processing, and how to contact our support team for assistance.
Returns & Replacement Policy
We stand behind the quality of every product we ship. If your order arrives damaged, defective, or you receive the wrong item, our support team will work with you to provide a prompt resolution. Please contact us as soon as possible and include your order details along with supporting photos when applicable.
How It Works
1
Submit Your Request
Contact our support team within 48 hours of receiving your order. Include your order number, a description of the issue, and clear photos if the item arrived damaged or incorrect.
2
We’ll Review Your Claim
Our team will carefully review your request and any supporting documentation. Most claims are reviewed within 1–2 business days, and we’ll keep you informed throughout the process.
3
Resolution
If your claim is approved, we’ll provide an appropriate resolution, which may include a replacement, refund, or store credit based on the circumstances and our policy.
Eligible for Returns or Replacement
- Products damaged during shipping (photo evidence required)
- Incorrect item(s) received
- Defective products due to manufacturing issues
- Missing items from your shipment
- Orders approved by our customer support team
Not Eligible
- Products that have been opened, used, or altered
- Products damaged after successful delivery
- Claims submitted without proof of purchase
- Claims for normal shipping delays outside our control
- Requests made beyond the eligible claim period
- Products marked as final sale or non-returnable
Need Help With Your Order?
If your order arrives damaged, defective, or incorrect, we’re here to help. Submit your claim with the required information, and our team will review it promptly to provide the most appropriate resolution.
Submit Your Claim
Contact us within 48 hours of delivery with your order number, a description of the issue, and clear photos if your product arrived damaged or incorrect.
Our Team Reviews It
We’ll review your request and any supporting documentation. Most claims are evaluated within 1–2 business days, and we’ll keep you updated throughout the process.
Receive a Resolution
If your claim is approved, we’ll issue a replacement, refund, or store credit in accordance with our Returns & Refunds Policy.
Claim Processing Timeline
Claim submitted
Day 1
Claim reviewClaim reviewed & verified
1-2 business days
Resolution issued
Within 1 business day after approval
Note: Processing times may vary during holidays or periods of high order volume.
Important Information
- Products are sold strictly for Research Use Only and are not intended for human consumption.
- Claims for damaged or incorrect items should be submitted as soon as possible after delivery.
- Clear photos of the product, packaging, and shipping label may be required to process your request.
- Approved claims may result in a replacement, refund, or store credit at our discretion and in accordance with our policy.
- We reserve the right to decline claims that do not meet our eligibility requirements or lack sufficient supporting information.