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We're Here to Help
Whether you need assistance before placing an order or have questions after your purchase, our support team is ready to help.
Frequently Asked Questions
What are your customer support hours?
Our support team is available during normal business hours, Monday through Friday. Messages received outside business hours will be answered as soon as possible.
What types of questions can you help with?
We’re happy to assist with product information, order updates, shipping questions, wholesale inquiries, partner program questions, and general website support.
How can I check the status of my order?
If your order has shipped, you can use the tracking information provided in your shipping confirmation email. If you need additional assistance, please contact our support team with your order number.
Do you provide technical or research advice?
We can answer general questions about our products and documentation. However, we do not provide scientific, medical, or experimental guidance regarding the use of our research products.
How quickly can I expect a response?
Most inquiries receive a response within one business day. During periods of high demand, response times may be slightly longer, but we work to assist every customer as quickly as possible.